Frédéric ARNAUD
Head of Operations
44 years old
Driving License
Castelmaurou (31180) France
Entrepreneur
Open to opportunities
Versatile, dynamic, motivated and involved, I have the taste for challenge and huge projects.
Diplomat and pedagogue, I like to federate teams and to give rise to solutions.
I have held various positions of management responsibility but also in support functions.
I have experience in luxury hotels, leisure resorts and business hotels.
I had the opportunity to effectively manage major projects.
I have always been able to adapt and integrate myself and federate, sometimes in complicated social contexts.
As part of pursuing my career goal, I am looking for a versatile and rewarding position and I want to join an ambitious company to carry with it motivating projects.
Diplomat and pedagogue, I like to federate teams and to give rise to solutions.
I have held various positions of management responsibility but also in support functions.
I have experience in luxury hotels, leisure resorts and business hotels.
I had the opportunity to effectively manage major projects.
I have always been able to adapt and integrate myself and federate, sometimes in complicated social contexts.
As part of pursuing my career goal, I am looking for a versatile and rewarding position and I want to join an ambitious company to carry with it motivating projects.
Consultant/Trainer (Freelancer)
Frédéric ARNAUD
Since 2016
Freelancer
- Creation and development of a consulting activity - Management of projects in hotel and catering industry :
- IT projects (Specifications, choice of adapted IT solution (PMS), consultant, setup, installation, training, assiatnce and monitiring.
- Restructuring / development / optimization of product and service offerings, upgrading, quality audit / mystery clients, organization, management, training, stock management, benchmarking, development of management tools.
- IT projects (Specifications, choice of adapted IT solution (PMS), consultant, setup, installation, training, assiatnce and monitiring.
Deputy Hotel Director in charge of F&B
The Valmenière Hotel *** - 120 rooms - 50 employees - 4.5M€ (1.5M€ F&B)
2009
to 2015
Full-time
Fort-de-France
Martinique
- HR : Work council meetings, committee for health and safety at work meetings, Manager on Duty, Internal communication, Conflict management, Working time renegotiation in the kitchen and restaurant services and redefinition of the organization of work, Staff meetings, Recruitment, Assessment of skills, Annual interviews, Definition of training needs, Welcome of new staff or trainees.
- MANAGEMENT : Development, monitoring and analysis of activity forecasts, management ratios monitoring tools and statistical survey tables, Competitive intelligence, Yield management, Defining and adapting of the products and services offering and the pricing Policy, Setting budgets, Annual investment requirements, Sales, Marketing, Trades show, ambassador of the company.
- MANAGEMENT OF SERVICES : Restaurant, bar, room service, breakfasts, kitchen, Meetings rooms (seminars, banquets, cocktails, room hire, commercial), the commissary : 20 permanent employees, turnover 1.5M €. Redefinition of the catering offer (restaurant / room and seminar / banquet / cocktail Menus, Pricing policy, Opening days and opening hours): Cost control, Increase in average prices (15%) and customer satisfaction.
- QUALITY : Customer Quality and Satisfaction Monitoring, Customer Contact, "Quality Tourism" and "Tourism and Handicap" Certification.
- MAINTENANCE & SECURITY : Renovation works, Maintenance, Follow up of service providers, Annuel equipment purchases, Security Council. HYGIENE : Follow-up HACCP, compliance.
- PRODUCT IMPROVEMENTS & OPTIMIZATIONS : Renovations and fittings of restaurant and bar sales outlets, New furnitures, Optimization of the equipment in meeting rooms to meet customer needs and organizational constraints (digital signage, integrated video-projectors and sound systems).
- CORPORATE MISSION : PROJECT MANAGER (2012-2015) : Changing the PMS on 10 hôtels (1000 rooms, 250 staffs), Development of the specifications, exploration, choice of the PMS, training, reflections and settings, update procedures, staff training, software deployment, support, monitoring and improvements, relations with the provider.
- CORPORATE MISSION : QUALITY MANAGER (2011-2012) : ISO 9001 Certification of Valmenière Hotel and its services in March 2012, Development and implementation of QMS, team management, training, monitoring, continuous improvement, audit, etc.
Group Quality Manager
Karibea Hôtels - 10 hotels - 260 employees - 30-40M€
2007
to 2009
Full-time
Sainte-Luce
Martinique
- ESTABLISHMENT OF POSITION : Missions:
- Internal Audit (Procedures, "Quality Tourism" certification, HACCP food hygiene and security).
- Setting up procedures and working methods.
- Purchasing Commission.
- Technological and Regulatory alertness.
- Reporting & Statistics.
- Development of advanced management tools with Microsoft Excel and VBA.
- Internal Audit (Procedures, "Quality Tourism" certification, HACCP food hygiene and security).
Sales Manager
Karibea Beach Resort Gosier *** - 270 rooms - 80 employees
2004
to 2007
Full-time
Gosier
Guadeloupe
- Local market development French West Indies and US (Travel agencies, Businesses, Works Councils, Local Customer).
- Duty Manager
Night Manager
Hôtel du Castellet *****
2004
Full-time
Le Castellet
France
- Night Audit, Night Manager
Licence and Bachelor (International Hotel Management)
VATEL - International Business School - Hotel & Tourism Management
2000
to 2003
Professional Degree - University of Perpignan Via Domitia
Learn more
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Development of reporting, analysis and statistical tools
Expert
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Definition of Budget
Expert
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Yield management
Expert
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Define the pricing policy
Expert
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Commercial & Marketing
Expert
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Management of Reservations and Occupancy rates
Expert
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HACCP food hygiene and safety
Expert
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Monitor the quality of events and verify the adequacy between the services provided and ordered.
Expert
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Purchasing, inventory management
Expert
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Management of planning and organization of work in compliance with the ratios
Expert
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Organizing staff training
Expert
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Motivating and training teams
Expert
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Organizing and conducting meetings
Expert
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Conflicts management
Advanced
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Works councils meetings
Good
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Handle a software
Expert
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Advanced settings
Expert
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Maintain software
Expert
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Staff training
Expert
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Requirements specification
Expert
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Planning
Expert
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Project monitoring
Expert
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Team Management
Expert
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Development of working procedures and methods
Expert
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Analysis of malfunction
Expert
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Implementing corrective actions and evaluating the results
Expert
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Monitor customer satisfaction
Expert
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Internal quality audit
Expert
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Continual improvement
Expert
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Microsoft Office Suite
Expert
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Excel - advanced (VBA)
Expert
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OpenOffice, LibreOffice, Google Docs
Advanced
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Diagnosis and troubleshooting Network and Hardware (workstation, wifi installations, etc.)
Advanced
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Server Administration
Good
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VBA, windows&Linux Script, Ruby&RoR, PHP, Javascript, NodeJS, ExpressJS, Bootstrap, langage SQL, MySQL PostgreSQL, Wordpress, ...
Good
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Search engine optimization
Good
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Français
Expert
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Anglais
Good
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Espagnol
Good
- Passionate, I keep myself informed of new technologies, I document myself and regularly train me to various computer tools and programming languages.
- Comedy, Adventure, ... Films, TV series, musics, ... For good moments of escape and relaxation.
- Activities in the open air in general (Swimming, Surfing, Sailing, Snorkeling, Hiking, Cycling, etc.), yoga.
- Family passion for travel, motivated by the discovery of different horizons and the encounter of other cultures.